{"id":23538,"date":"2026-08-24T10:19:26","date_gmt":"2026-08-24T10:19:26","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/shipping-policy\/"},"modified":"2026-09-16T07:36:35","modified_gmt":"2026-09-16T07:36:35","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/draqivo.com\/bsite\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p><title>Shipping Policy | DraQivo<\/title><\/p>\n<style>*{box-sizing:border-box}\n:root{\n  --theme-primary:#0F766E;\n  --theme-secondary:#14B8A6;\n  --ink:#111318;--text:#343941;--muted:#69707a;--line:#d9dde2;--line-dark:#bfc5cc;--soft:#f5f6f7;--soft-2:#fafafa;--paper:#fff;\n}\nhtml{scroll-behavior:smooth;background:#fff}\nbody{margin:0;background:#fff;color:var(--text);font-family:Inter,Arial,\"Helvetica Neue\",Helvetica,sans-serif;font-size:16px;line-height:1.62;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}\n.shell{width:min(1080px,calc(100% - 40px));margin:0 auto;padding:0 0 44px}\n.utility-bar{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 0;border-bottom:1px solid var(--line);font-size:.76rem;color:var(--muted)}\n.utility-bar strong{color:var(--ink);font-size:.8rem;letter-spacing:.025em}\n.masthead{padding:30px 0 27px;border-bottom:3px solid var(--ink);position:relative}\n.masthead:after{content:\"\";display:block;width:128px;border-bottom:5px solid var(--theme-primary);margin-top:22px;box-shadow:64px 0 0 var(--theme-secondary)}\n.masthead-label{display:inline-block;margin:0 0 12px;padding:4px 8px;border:1px solid var(--line-dark);background:var(--soft-2);color:var(--muted);font-size:.66rem;font-weight:850;letter-spacing:.13em;text-transform:uppercase}\n.masthead&gt;div{display:block}.eyebrow{margin:0 0 7px;color:var(--theme-primary);font-size:.72rem;font-weight:850;letter-spacing:.13em;text-transform:uppercase}\n.masthead h1{margin:0;max-width:900px;color:var(--ink);font-size:clamp(2.25rem,5vw,4.35rem);line-height:.98;letter-spacing:-.052em;font-weight:850}\n.masthead-copy{margin:16px 0 0;max-width:760px;color:#4c525a;font-size:1rem;line-height:1.66}.masthead-rule{display:none}\n.facts-strip{display:flex;flex-wrap:wrap;gap:0;margin:0;border-bottom:1px solid var(--line)}\n.fact{flex:1 1 180px;padding:14px 18px 14px 0;margin-right:18px;border-right:1px solid var(--line)}.fact:last-child{margin-right:0;border-right:0}\n.fact-label{display:block;margin-bottom:3px;color:var(--muted);font-size:.65rem;font-weight:850;letter-spacing:.09em;text-transform:uppercase}\n.fact-value{display:block;color:var(--ink);font-size:.94rem;font-weight:800;line-height:1.38;overflow-wrap:anywhere}\n.directory-layout{display:block}\n.page-menu{display:flex;flex-wrap:wrap;gap:0;margin:0;padding:11px 0;border-bottom:1px solid var(--line)}\n.page-menu .label{width:100%;margin-bottom:6px;color:var(--muted);font-size:.65rem;font-weight:850;letter-spacing:.12em;text-transform:uppercase}\n.page-menu a{display:inline-block;margin:0 18px 5px 0;padding:2px 0 3px;border-bottom:1px solid transparent;color:#3f444b;text-decoration:none;font-size:.77rem;font-weight:750;line-height:1.3}\n.page-menu a:hover{border-bottom-color:var(--theme-primary);color:var(--theme-primary)}\n.chapter{padding:22px 0 23px;border-bottom:1px solid var(--line)}\n.chapter-head{display:flex;align-items:baseline;gap:12px;margin:0 0 10px}\n.chapter-head:before{content:\"\";flex:0 0 22px;border-top:4px solid var(--theme-primary);transform:translateY(-3px)}\n.chapter:nth-of-type(even) .chapter-head:before{border-color:var(--theme-secondary)}\n.chapter-head h2{margin:0;color:var(--ink);font-size:1.34rem;line-height:1.2;letter-spacing:-.025em;font-weight:820;overflow-wrap:anywhere}\n.chapter p{margin:0 0 10px}.chapter p:last-child{margin-bottom:0}.chapter ul,.chapter ol{margin:6px 0 12px;padding-left:1.25rem}.chapter li+li{margin-top:5px}\nh3{margin:0 0 7px;color:var(--ink);font-size:1rem;line-height:1.4;font-weight:800}\n.callout{margin:14px 0 0!important;padding:12px 14px!important;border-top:1px solid var(--line-dark);border-bottom:1px solid var(--line);background:var(--soft-2);color:#373c44}\n.split-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px}.split-grid&gt;div{padding:14px 15px;border:1px solid var(--line);background:#fff}\n.tri{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:12px}.panel{padding:14px 15px;border-top:3px solid var(--theme-primary);border-right:1px solid var(--line);border-bottom:1px solid var(--line);border-left:1px solid var(--line);background:#fff}.panel:nth-child(even){border-top-color:var(--theme-secondary)}.panel.secondary{background:var(--soft-2)}\n.record-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0;margin:0;border-top:1px solid var(--line-dark);border-left:1px solid var(--line-dark)}\n.record-list dt,.record-list dd{margin:0;padding:10px 12px;border-right:1px solid var(--line-dark);border-bottom:1px solid var(--line-dark)}\n.record-list dt{background:var(--soft-2);color:var(--muted);font-size:.7rem;font-weight:850;letter-spacing:.055em;text-transform:uppercase}\n.record-list dd{color:var(--ink);font-weight:680;overflow-wrap:anywhere}\n.table-wrap{width:100%;overflow-x:auto;border:1px solid var(--line-dark);background:#fff}\ntable{width:100%;border-collapse:collapse;min-width:620px;background:#fff}th,td{padding:11px 12px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line);border-right:1px solid var(--line)}th:last-child,td:last-child{border-right:0}\nth{background:var(--soft);color:#333840;font-size:.69rem;letter-spacing:.065em;text-transform:uppercase;font-weight:850}tbody tr:last-child td{border-bottom:0}\ndetails{border-top:1px solid var(--line);margin:0}details:last-child{border-bottom:1px solid var(--line)}\nsummary{cursor:pointer;list-style:none;padding:12px 34px 12px 0;color:var(--ink);font-weight:780;line-height:1.42;position:relative}summary::-webkit-details-marker{display:none}\nsummary:after{content:\"+\";position:absolute;right:3px;top:9px;color:var(--theme-primary);font-size:1.25rem;font-weight:450}details[open] summary:after{content:\"\u2212\";color:var(--theme-secondary)}\ndetails&gt;p,details&gt;ul{padding:0 28px 12px 0!important;margin:0!important;color:#50565e}\n.process-grid{display:flex;flex-wrap:wrap;gap:10px;margin:13px 0 0}.process-item{flex:1 1 210px;padding:13px 14px;border-left:4px solid var(--theme-primary);background:var(--soft-2)}.process-item:nth-child(even){border-left-color:var(--theme-secondary)}.process-item p{margin:0;color:#555b63;font-size:.9rem}\n.delivery-flow{display:flex;flex-wrap:wrap;margin:14px 0 0;border-top:1px solid var(--line-dark);border-left:1px solid var(--line-dark);background:#fff}.delivery-stage{flex:1 1 220px;padding:13px 14px;border-right:1px solid var(--line-dark);border-bottom:1px solid var(--line-dark)}.stage-label{display:block;margin-bottom:4px;color:var(--theme-primary);font-size:.65rem;font-weight:850;letter-spacing:.09em;text-transform:uppercase}.delivery-stage:nth-child(even) .stage-label{color:var(--theme-secondary)}.delivery-stage strong{display:block;color:var(--ink);font-size:.96rem;line-height:1.35}.delivery-stage p{margin:4px 0 0;color:var(--muted);font-size:.84rem;line-height:1.45}\n.card-wall{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:14px 0 4px}.card-logo{display:flex;align-items:center;justify-content:center;padding:18px 20px;border:1px solid var(--line-dark);background:#fff}.card-logo svg{display:block;width:100%;max-width:340px;height:auto;overflow:visible}\n.footer{margin-top:25px;padding-top:14px;border-top:3px solid var(--ink);color:var(--muted);font-size:.74rem;letter-spacing:.025em}<\/p>\n<p>\/* FAQ: simple question ledger, no numbering *\/\n.faq-page .page-menu{padding-bottom:8px}.faq-page .chapter{padding:19px 0 21px}.faq-page .chapter-head{margin-bottom:6px}.faq-page .chapter-head h2{font-size:1.08rem;text-transform:uppercase;letter-spacing:.05em}.faq-page .chapter-head:before{flex-basis:16px;border-top-width:3px}<\/p>\n<p>\/* Privacy: document chapters with compact neutral headers *\/\n.privacy-page .chapter{padding:20px 0}.privacy-page .chapter-head{padding:0 0 8px;margin-bottom:10px;border-bottom:1px solid var(--line)}.privacy-page .chapter-head:before{display:none}.privacy-page .chapter-head h2{font-size:1.18rem}.privacy-page .chapter:nth-of-type(3n) .chapter-head{border-bottom-color:var(--theme-primary)}<\/p>\n<p>\/* Cookie: category-register treatment *\/\n.cookie-page .chapter{padding:20px 0}.cookie-page .chapter-head{margin-bottom:9px}.cookie-page .chapter-head h2{font-size:1.18rem}.cookie-page .table-wrap{margin-top:9px}<\/p>\n<p>\/* Size guide: measurement manual *\/\n.size-guide-page .chapter{padding:19px 0 21px}.size-guide-page .chapter-head h2{font-size:1.16rem}.size-guide-page .table-wrap{border-top:3px solid var(--ink)}<\/p>\n<p>\/* Imprint: compact registry \u2014 values never create tall empty rows *\/\n.imprint-page .chapter{padding:17px 0 19px}.imprint-page .chapter-head{margin-bottom:8px}.imprint-page .chapter-head h2{font-size:1.08rem;text-transform:uppercase;letter-spacing:.045em}.imprint-page .record-list{grid-template-columns:minmax(150px,.34fr) minmax(0,1fr)}\n.imprint-page #address p,.imprint-page #hours p{padding:10px 12px;border:1px solid var(--line-dark);background:var(--soft-2);overflow-wrap:anywhere}<\/p>\n<p>\/* Returns: responsibility routes *\/\n.returns-page .chapter{padding:20px 0}.returns-page .split-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.returns-page .split-grid&gt;div:first-child{border-top:3px solid var(--theme-primary)}.returns-page .split-grid&gt;div:last-child{border-top:3px solid var(--theme-secondary)}<\/p>\n<p>\/* Shipping: flexible route bar, natural content height *\/\n.shipping-page .delivery-flow{margin-top:12px}.shipping-page .chapter{padding:20px 0}<\/p>\n<p>\/* Payment: clean 3 x 2 card wall with no fixed card height *\/\n.payment-page .chapter{padding:20px 0}.payment-page .card-wall{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.payment-page .card-logo{padding:22px}.payment-page .card-logo svg{max-width:360px}<\/p>\n<p>\/* Terms: the page's only sequence is 01\u201330, continuous and compact *\/\n.terms-page .page-menu{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:0;padding:0;border-top:1px solid var(--line)}.terms-page .page-menu .label{grid-column:1\/-1;padding:10px 0 7px;margin:0}.terms-page .page-menu a{margin:0;padding:7px 10px 7px 0;border-bottom:1px solid var(--line);font-size:.7rem}\n.terms-page .chapter{display:grid;grid-template-columns:46px minmax(0,1fr);gap:0 14px;padding:16px 0}\n.terms-page .chapter-head{display:contents}.terms-page .chapter-head:before{display:none}.terms-page .clause-no{grid-column:1;align-self:start;display:block;padding-top:3px;color:var(--theme-primary);font-size:.74rem;font-weight:900;letter-spacing:.065em;font-variant-numeric:tabular-nums}.terms-page .chapter:nth-of-type(even) .clause-no{color:var(--theme-secondary)}\n.terms-page .chapter-head h2{grid-column:2;margin:0 0 5px;font-size:1.05rem;line-height:1.3}.terms-page .chapter&gt;*:not(.chapter-head){grid-column:2}.terms-page .chapter p{margin-bottom:8px}<\/p>\n<p>@media(max-width:820px){\n  .shell{width:min(100% - 28px,1080px)}.masthead{padding:26px 0 24px}.facts-strip{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.fact{margin-right:0;padding:12px 14px 12px 0;border-right:0;border-bottom:1px solid var(--line)}.fact:nth-child(odd){padding-right:16px}.fact:nth-child(even){padding-left:16px;border-left:1px solid var(--line)}\n  .tri{grid-template-columns:1fr 1fr}.tri .panel:last-child{grid-column:1\/-1}.card-wall,.payment-page .card-wall{grid-template-columns:repeat(2,minmax(0,1fr))}.terms-page .page-menu{grid-template-columns:repeat(3,minmax(0,1fr))}\n}\n@media(max-width:620px){\n  body{font-size:15px}.shell{width:min(100% - 22px,1080px);padding-bottom:34px}.utility-bar{display:block;padding:10px 0}.utility-bar span{display:block;margin-top:2px}.masthead{padding:22px 0 21px}.masthead h1{font-size:clamp(2.05rem,12vw,3.15rem)}.masthead-copy{font-size:.94rem;margin-top:12px}.masthead:after{width:86px;margin-top:17px;box-shadow:43px 0 0 var(--theme-secondary)}\n  .facts-strip{display:block}.fact,.fact:nth-child(odd),.fact:nth-child(even){padding:10px 0;border-left:0;border-right:0;border-bottom:1px solid var(--line)}.fact:last-child{border-bottom:0}\n  .page-menu a{margin-right:14px;font-size:.74rem}.chapter{padding:18px 0}.chapter-head{gap:9px}.chapter-head:before{flex-basis:14px}.chapter-head h2{font-size:1.13rem}\n  .split-grid,.tri{grid-template-columns:1fr}.tri .panel:last-child{grid-column:auto}.record-list,.imprint-page .record-list{grid-template-columns:1fr}.record-list dt{padding-bottom:3px;border-bottom:0}.record-list dd{padding-top:2px}.record-list dt,.record-list dd{border-right:1px solid var(--line-dark)}\n  .card-wall,.payment-page .card-wall{grid-template-columns:1fr}.card-logo,.payment-page .card-logo{padding:18px}.process-grid,.delivery-flow{display:block}.process-item{margin-bottom:8px}.delivery-stage{border-right:1px solid var(--line-dark)}\n  .terms-page .page-menu{grid-template-columns:repeat(2,minmax(0,1fr))}.terms-page .chapter{grid-template-columns:36px minmax(0,1fr);column-gap:10px}.terms-page .clause-no{font-size:.7rem}.terms-page .chapter-head h2{font-size:1rem}\n  table{min-width:560px}th,td{padding:10px 11px}\n}\n@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important;animation:none!important}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"utility-bar\"><strong>DraQivo<\/strong><span>Last updated: 16 September 2026<\/span><\/div>\n<header class=\"masthead\"><span aria-hidden=\"true\" class=\"masthead-label\">Delivery information<\/span><\/p>\n<div>\n<p class=\"eyebrow\">Delivery guide<\/p>\n<h1>Shipping Policy<\/h1>\n<div class=\"masthead-rule\"><\/div>\n<\/div>\n<p class=\"masthead-copy\">Processing, dispatch, transit estimates, tracking, shipping fees, carriers and international delivery information.<\/p>\n<\/header>\n<div class=\"delivery-flow\">\n<div class=\"delivery-stage\"><span class=\"stage-label\">Processing<\/span><strong>1\u20133 business days<\/strong><\/p>\n<p>Order preparation and processing.<\/p>\n<\/div>\n<div class=\"delivery-stage\"><span class=\"stage-label\">Dispatch<\/span><strong>Within 3 business days<\/strong><\/p>\n<p>Shipment leaves our fulfilment process.<\/p>\n<\/div>\n<div class=\"delivery-stage\"><span class=\"stage-label\">Transit<\/span><strong>7\u201315 business days<\/strong><\/p>\n<p>Estimated transit after dispatch.<\/p>\n<\/div>\n<div class=\"delivery-stage\"><span class=\"stage-label\">Delivery<\/span><strong>Carrier handoff<\/strong><\/p>\n<p>Final delivery to the destination address.<\/p>\n<\/div>\n<\/div>\n<div class=\"directory-layout\">\n<nav aria-label=\"Page sections\" class=\"page-menu\">\n<div class=\"label\">Shipping guide<\/div>\n<p><a href=\"#fees\">Fees<\/a><a href=\"#carriers\">Carriers<\/a><a href=\"#tracking\">Tracking<\/a><a href=\"#address\">Address<\/a><a href=\"#delays\">Delays<\/a><a href=\"#lost\">Lost parcels<\/a><a href=\"#customs\">Customs<\/a><a href=\"#support\">Support<\/a><\/nav>\n<div>\n<section class=\"chapter\" id=\"fees\">\n<div class=\"chapter-head\">\n<h2>Shipping Fees<\/h2>\n<\/div>\n<dl class=\"record-list\">\n<dt>Standard shipping<\/dt>\n<dd>6$<\/dd>\n<dt>Free standard shipping<\/dt>\n<dd>Available when the order reaches 50.<\/dd>\n<\/dl>\n<\/section>\n<section class=\"chapter\" id=\"carriers\">\n<div class=\"chapter-head\">\n<h2>Shipping Carriers<\/h2>\n<\/div>\n<p>Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"tracking\">\n<div class=\"chapter-head\">\n<h2>Tracking<\/h2>\n<\/div>\n<p>All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"address\">\n<div class=\"chapter-head\">\n<h2>Address Accuracy and Changes<\/h2>\n<\/div>\n<p>Please provide a complete and accurate delivery address at checkout. Before dispatch, you may request an address change by contacting support@draqivo.com. After dispatch, an address change cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"delays\">\n<div class=\"chapter-head\">\n<h2>Delivery Estimates and Delays<\/h2>\n<\/div>\n<p>The 7\u201315 business day transit period is an estimate after dispatch, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not limit any mandatory statutory rights or obligations.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"lost\">\n<div class=\"chapter-head\">\n<h2>Lost Parcels<\/h2>\n<\/div>\n<div class=\"process-grid\">\n<div class=\"process-item\">\n<p>Contact support@draqivo.com if a parcel has not arrived and may be lost.<\/p>\n<\/div>\n<div class=\"process-item\">\n<p>We review the available tracking information.<\/p>\n<\/div>\n<div class=\"process-item\">\n<p>We investigate the shipment with the relevant carrier and may request reasonable delivery information.<\/p>\n<\/div>\n<div class=\"process-item\">\n<p>If the parcel is confirmed lost, we offer reshipment or a refund.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"chapter\" id=\"customs\">\n<div class=\"chapter-head\">\n<h2>International Orders, Customs and Import Duties<\/h2>\n<\/div>\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. For international orders, customs duties, import charges or customs handling charges imposed by the destination may be the customer&#8217;s responsibility where applicable. Mandatory applicable law prevails where it assigns responsibility differently.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"support\">\n<div class=\"chapter-head\">\n<h2>Customer Support<\/h2>\n<\/div>\n<p>For shipping, tracking, address changes or lost-parcel questions, contact support@draqivo.com.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<footer class=\"footer\">DraQivo \u00b7 draqivo.com<\/footer>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy | Last updated: Delivery information Delivery guide Shipping Policy Processing, dispatch, transit estimates, tracking, shipping fees, carriers and international delivery information. Processing1\u20133 business days Order preparation and processing. DispatchWithin 3 business days Shipment leaves our fulfilment process. Transit7\u201315 business days Estimated transit after dispatch. DeliveryCarrier handoff Final delivery to the destination address. Shipping &hellip;<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/draqivo.com\/bsite\/shipping-policy\/\"> <span class=\"screen-reader-text\">Shipping Policy<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23538","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/23538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/comments?post=23538"}],"version-history":[{"count":1,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions"}],"predecessor-version":[{"id":24459,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions\/24459"}],"wp:attachment":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/media?parent=23538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}