{"id":20581,"date":"2026-07-23T14:00:50","date_gmt":"2026-07-23T14:00:50","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=20581"},"modified":"2026-09-16T07:36:35","modified_gmt":"2026-09-16T07:36:35","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/draqivo.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"Terms of Use | DraQivo<\/title><\/p>\n<style>*{box-sizing:border-box}\n:root{\n --theme-primary:#0F766E;\n --theme-secondary:#14B8A6;\n --ink:#111318;--text:#343941;--muted:#69707a;--line:#d9dde2;--line-dark:#bfc5cc;--soft:#f5f6f7;--soft-2:#fafafa;--paper:#fff;\n}\nhtml{scroll-behavior:smooth;background:#fff}\nbody{margin:0;background:#fff;color:var(--text);font-family:Inter,Arial,\"Helvetica 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.chapter>*:not(.chapter-head){grid-column:2}.terms-page .chapter p{margin-bottom:8px}<\/p>\n<p>@media(max-width:820px){\n .shell{width:min(100% - 28px,1080px)}.masthead{padding:26px 0 24px}.facts-strip{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.fact{margin-right:0;padding:12px 14px 12px 0;border-right:0;border-bottom:1px solid var(--line)}.fact:nth-child(odd){padding-right:16px}.fact:nth-child(even){padding-left:16px;border-left:1px solid var(--line)}\n .tri{grid-template-columns:1fr 1fr}.tri .panel:last-child{grid-column:1\/-1}.card-wall,.payment-page .card-wall{grid-template-columns:repeat(2,minmax(0,1fr))}.terms-page .page-menu{grid-template-columns:repeat(3,minmax(0,1fr))}\n}\n@media(max-width:620px){\n body{font-size:15px}.shell{width:min(100% - 22px,1080px);padding-bottom:34px}.utility-bar{display:block;padding:10px 0}.utility-bar span{display:block;margin-top:2px}.masthead{padding:22px 0 21px}.masthead h1{font-size:clamp(2.05rem,12vw,3.15rem)}.masthead-copy{font-size:.94rem;margin-top:12px}.masthead:after{width:86px;margin-top:17px;box-shadow:43px 0 0 var(--theme-secondary)}\n .facts-strip{display:block}.fact,.fact:nth-child(odd),.fact:nth-child(even){padding:10px 0;border-left:0;border-right:0;border-bottom:1px solid var(--line)}.fact:last-child{border-bottom:0}\n .page-menu a{margin-right:14px;font-size:.74rem}.chapter{padding:18px 0}.chapter-head{gap:9px}.chapter-head:before{flex-basis:14px}.chapter-head h2{font-size:1.13rem}\n .split-grid,.tri{grid-template-columns:1fr}.tri .panel:last-child{grid-column:auto}.record-list,.imprint-page .record-list{grid-template-columns:1fr}.record-list dt{padding-bottom:3px;border-bottom:0}.record-list dd{padding-top:2px}.record-list dt,.record-list dd{border-right:1px solid var(--line-dark)}\n .card-wall,.payment-page .card-wall{grid-template-columns:1fr}.card-logo,.payment-page .card-logo{padding:18px}.process-grid,.delivery-flow{display:block}.process-item{margin-bottom:8px}.delivery-stage{border-right:1px solid var(--line-dark)}\n .terms-page .page-menu{grid-template-columns:repeat(2,minmax(0,1fr))}.terms-page .chapter{grid-template-columns:36px minmax(0,1fr);column-gap:10px}.terms-page .clause-no{font-size:.7rem}.terms-page .chapter-head h2{font-size:1rem}\n table{min-width:560px}th,td{padding:10px 11px}\n}\n@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important;animation:none!important}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"utility-bar\"><strong>DraQivo<\/strong><span>Last updated: 16 September 2026<\/span><\/div>\n<header class=\"masthead\"><span aria-hidden=\"true\" class=\"masthead-label\">Website terms<\/span><\/p>\n<div>\n<p class=\"eyebrow\">Terms register<\/p>\n<h1>Terms of Use<\/h1>\n<div class=\"masthead-rule\"><\/div>\n<\/div>\n<p class=\"masthead-copy\">The terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights.<\/p>\n<\/header>\n<div class=\"directory-layout\">\n<nav aria-label=\"Page sections\" class=\"page-menu\">\n<div class=\"label\">Terms index<\/div>\n<p><a href=\"#t01\">Scope<\/a><a href=\"#t02\">Website Use<\/a><a href=\"#t03\">Product Information<\/a><a href=\"#t04\">Prices and Taxes<\/a><a href=\"#t05\">Orders<\/a><a href=\"#t06\">Order Acceptance<\/a><a href=\"#t07\">Processing<\/a><a href=\"#t08\">Cancellation<\/a><a href=\"#t09\">Address Changes<\/a><a href=\"#t10\">Payments<\/a><a href=\"#t11\">Shipping Fees<\/a><a href=\"#t12\">Free Shipping<\/a><a href=\"#t13\">Dispatch<\/a><a href=\"#t14\">Estimated Delivery<\/a><a href=\"#t15\">Tracking<\/a><a href=\"#t16\">Customs and Import Duties<\/a><a href=\"#t17\">Lost Parcels<\/a><a href=\"#t18\">EU Right of Withdrawal<\/a><a href=\"#t19\">Returns<\/a><a href=\"#t20\">Return Shipping<\/a><a href=\"#t21\">Exchanges<\/a><a href=\"#t22\">Defective \/ Incorrect \/ Incomplete Goods<\/a><a href=\"#t23\">Refunds<\/a><a href=\"#t24\">Personalised Goods Exception Where Applicable<\/a><a href=\"#t25\">Statutory Consumer Rights<\/a><a href=\"#t26\">Intellectual Property<\/a><a href=\"#t27\">Liability<\/a><a href=\"#t28\">Privacy<\/a><a href=\"#t29\">Changes<\/a><a href=\"#t30\">Contact<\/a><\/nav>\n<div>\n<section class=\"chapter\" id=\"t01\">\n<div class=\"chapter-head\"><span class=\"clause-no\">01<\/span><\/p>\n<h2>Scope<\/h2>\n<\/div>\n<p>These Terms of Use apply to use of this website and purchases made from DraQivo, subject to mandatory applicable law.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t02\">\n<div class=\"chapter-head\"><span class=\"clause-no\">02<\/span><\/p>\n<h2>Website Use<\/h2>\n<\/div>\n<p>Use the website lawfully and do not interfere with its operation, security or other users.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t03\">\n<div class=\"chapter-head\"><span class=\"clause-no\">03<\/span><\/p>\n<h2>Product Information<\/h2>\n<\/div>\n<p>We aim to present product descriptions, images, sizes and other information clearly. Product-specific information shown on the individual product page should be reviewed before purchase.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t04\">\n<div class=\"chapter-head\"><span class=\"clause-no\">04<\/span><\/p>\n<h2>Prices and Taxes<\/h2>\n<\/div>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs and import charges are separate where applicable.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t05\">\n<div class=\"chapter-head\"><span class=\"clause-no\">05<\/span><\/p>\n<h2>Orders<\/h2>\n<\/div>\n<p>Submitting an order is a request to purchase the selected products using the checkout details you provide.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t06\">\n<div class=\"chapter-head\"><span class=\"clause-no\">06<\/span><\/p>\n<h2>Order Acceptance<\/h2>\n<\/div>\n<p>An order becomes subject to our fulfilment process after submission and payment authorization. We may decline or cancel an order where legally permitted, including where payment cannot be authorized or fulfilment is not possible.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t07\">\n<div class=\"chapter-head\"><span class=\"clause-no\">07<\/span><\/p>\n<h2>Processing<\/h2>\n<\/div>\n<p>Orders are normally processed within 1\u20133 business days.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t08\">\n<div class=\"chapter-head\"><span class=\"clause-no\">08<\/span><\/p>\n<h2>Cancellation<\/h2>\n<\/div>\n<p>You may request cancellation before dispatch by contacting support@draqivo.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t09\">\n<div class=\"chapter-head\"><span class=\"clause-no\">09<\/span><\/p>\n<h2>Address Changes<\/h2>\n<\/div>\n<p>You may request an address change before dispatch at support@draqivo.com. After dispatch, a change cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t10\">\n<div class=\"chapter-head\"><span class=\"clause-no\">10<\/span><\/p>\n<h2>Payments<\/h2>\n<\/div>\n<p>Payments are processed through Stripe. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed at checkout.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t11\">\n<div class=\"chapter-head\"><span class=\"clause-no\">11<\/span><\/p>\n<h2>Shipping Fees<\/h2>\n<\/div>\n<p>Standard shipping costs 6$.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t12\">\n<div class=\"chapter-head\"><span class=\"clause-no\">12<\/span><\/p>\n<h2>Free Shipping<\/h2>\n<\/div>\n<p>Orders reaching 50 qualify for free standard shipping.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t13\">\n<div class=\"chapter-head\"><span class=\"clause-no\">13<\/span><\/p>\n<h2>Dispatch<\/h2>\n<\/div>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t14\">\n<div class=\"chapter-head\"><span class=\"clause-no\">14<\/span><\/p>\n<h2>Estimated Delivery<\/h2>\n<\/div>\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate and not a guaranteed delivery date.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t15\">\n<div class=\"chapter-head\"><span class=\"clause-no\">15<\/span><\/p>\n<h2>Tracking<\/h2>\n<\/div>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t16\">\n<div class=\"chapter-head\"><span class=\"clause-no\">16<\/span><\/p>\n<h2>Customs and Import Duties<\/h2>\n<\/div>\n<p>For international orders, customs duties, import charges and customs handling charges may be the customer’s responsibility where applicable. Mandatory applicable law prevails where it assigns responsibility differently.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t17\">\n<div class=\"chapter-head\"><span class=\"clause-no\">17<\/span><\/p>\n<h2>Lost Parcels<\/h2>\n<\/div>\n<p>If a parcel may be lost, contact support@draqivo.com. We review tracking and investigate with the carrier. If confirmed lost, we offer reshipment or a refund.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t18\">\n<div class=\"chapter-head\"><span class=\"clause-no\">18<\/span><\/p>\n<h2>EU Right of Withdrawal<\/h2>\n<\/div>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t19\">\n<div class=\"chapter-head\"><span class=\"clause-no\">19<\/span><\/p>\n<h2>Returns<\/h2>\n<\/div>\n<p>For products covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@draqivo.com.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t20\">\n<div class=\"chapter-head\"><span class=\"clause-no\">20<\/span><\/p>\n<h2>Return Shipping<\/h2>\n<\/div>\n<p>For ordinary non-defective returns and normal EU statutory withdrawal where responsibility was clearly disclosed before purchase, the customer bears the return shipping cost. For damaged, defective, incorrect or incomplete goods, we bear the applicable return shipping cost.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t21\">\n<div class=\"chapter-head\"><span class=\"clause-no\">21<\/span><\/p>\n<h2>Exchanges<\/h2>\n<\/div>\n<p>Direct exchanges are supported. For normal non-defective exchanges, the customer pays return shipping and replacement shipping. For damaged, defective, incorrect or incomplete goods, we pay the applicable shipping costs.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t22\">\n<div class=\"chapter-head\"><span class=\"clause-no\">22<\/span><\/p>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<\/div>\n<p>Nothing in these terms limits remedies or mandatory statutory rights for goods that are defective, damaged, incorrect, incomplete or otherwise non-conforming.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t23\">\n<div class=\"chapter-head\"><span class=\"clause-no\">23<\/span><\/p>\n<h2>Refunds<\/h2>\n<\/div>\n<p>Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This target does not replace any mandatory statutory refund deadline. Refunds are generally returned to the original payment method.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t24\">\n<div class=\"chapter-head\"><span class=\"clause-no\">24<\/span><\/p>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<\/div>\n<p>If made-to-order, custom-made or clearly personalised goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not limit rights concerning defects, damage, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t25\">\n<div class=\"chapter-head\"><span class=\"clause-no\">25<\/span><\/p>\n<h2>Statutory Consumer Rights<\/h2>\n<\/div>\n<p>Mandatory Statutory Consumer Rights remain fully applicable. These Terms do not exclude or restrict rights that cannot lawfully be excluded or restricted. For EU statutory withdrawal, standard original delivery costs are refunded as required by applicable law; supplementary delivery costs above the least expensive standard option may be excluded where permitted.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t26\">\n<div class=\"chapter-head\"><span class=\"clause-no\">26<\/span><\/p>\n<h2>Intellectual Property<\/h2>\n<\/div>\n<p>Website content, branding, layout and materials are protected by applicable intellectual-property laws and may not be used beyond what applicable law permits.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t27\">\n<div class=\"chapter-head\"><span class=\"clause-no\">27<\/span><\/p>\n<h2>Liability<\/h2>\n<\/div>\n<p>Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t28\">\n<div class=\"chapter-head\"><span class=\"clause-no\">28<\/span><\/p>\n<h2>Privacy<\/h2>\n<\/div>\n<p>Personal data is processed according to our Privacy Policy and Cookie Policy and applicable data-protection law.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t29\">\n<div class=\"chapter-head\"><span class=\"clause-no\">29<\/span><\/p>\n<h2>Changes<\/h2>\n<\/div>\n<p>We may update these Terms from time to time. The last-updated date identifies the current version displayed on the website.<\/p>\n<\/section>\n<section class=\"chapter\" id=\"t30\">\n<div class=\"chapter-head\"><span class=\"clause-no\">30<\/span><\/p>\n<h2>Contact<\/h2>\n<\/div>\n<p>For general support, order, shipping, return, refund, exchange, size or payment questions, contact support@draqivo.com. For privacy matters, contact privacy@draqivo.com.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<footer class=\"footer\">DraQivo \u00b7 draqivo.com<\/footer>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Last updated: Website terms Terms register Terms of Use The terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights. Terms index ScopeWebsite UseProduct InformationPrices and TaxesOrdersOrder AcceptanceProcessingCancellationAddress ChangesPaymentsShipping FeesFree ShippingDispatchEstimated DeliveryTrackingCustoms and Import DutiesLost ParcelsEU Right of WithdrawalReturnsReturn ShippingExchangesDefective \/ Incorrect \/ Incomplete GoodsRefundsPersonalised Goods Exception Where …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/draqivo.com\/bsite\/terms-of-use\/\"> <span class=\"screen-reader-text\">Terms Of Use<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24461,"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24461"}],"wp:attachment":[{"href":"https:\/\/draqivo.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}